Privacy Policy

1. Introduction

Welcome to FixNFlip.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By accessing or using FixNFlip.ai, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional profile photo and professional details
• Contact Information: Phone number (if provided)

2.2 Property and Financial Information

To provide our core services, we collect:

• Property Data: Addresses, purchase prices, estimated values, repair costs, and property details
• Financial Data: Budget information, expense tracking, profit calculations, and ROI estimates
• Transaction Records: Deal pipeline status, property sale information, and investment history
• Photos and Documents: Property photos, inspection reports, and related documentation you upload

2.3 Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• Device Information: Device type, operating system, unique device identifiers
• Log Data: IP address, browser type, pages visited, time and date of visits
• Analytics Data: App usage patterns, feature interactions, session duration
• Location Data: Property addresses you enter (we do not track your real-time location)

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Service. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Provide AI-powered property analysis and ROI calculations
• Store and organize your property data and photos
• Track deal pipelines and expense budgets
• Generate reports and analytics
• Enable collaboration features with team members

3.2 Communication

• Send you property alerts based on your criteria
• Notify you of budget overruns and deal milestones
• Respond to your inquiries and support requests
• Send important updates about our Service
• Provide marketing communications (with your consent)

3.3 Improvement and Analytics

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Conduct research and statistical analysis
• Optimize user experience and performance

3.4 Security and Legal Compliance

• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations and regulations
• Respond to legal requests and prevent harm

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Secure Infrastructure: Data stored on secure cloud servers with regular security audits
• Monitoring: Continuous monitoring for security threats and vulnerabilities

4.2 Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. You may request deletion of your data at any time by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

4.3 Data Location

Your data is stored on secure cloud servers located in the United States. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 With Your Consent

We may share your information with third parties when you explicitly consent, such as when you invite team members to collaborate on properties.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud storage providers (Amazon Web Services)
• Analytics services
• Customer support tools
• Payment processors (if applicable)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, and correct your personal information at any time through your account settings.

6.2 Data Portability

You have the right to request a copy of your data in a structured, machine-readable format. Contact us to request data export.

6.3 Deletion

You have the right to request deletion of your personal information. You can delete your account at any time through account settings or by contacting us. Please note that some information may be retained for legal or legitimate business purposes.

6.4 Marketing Communications

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your notification preferences in account settings.

6.5 Do Not Track

Our Service does not currently respond to "Do Not Track" signals from browsers.

7. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request restriction of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at the email address provided below. We will respond to your request within 30 days.

8. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, please contact us at the email address provided below.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will delete that information promptly.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Service
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14. Data Protection Officer

For users in the European Economic Area, you may contact our Data Protection Officer regarding any questions or concerns about our data processing activities:

15. Your Consent

By using FixNFlip.ai, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.